Dental Operations Manager

Overview

General Overview We are looking for a Dental Practice Operations Manager to join the Adam Kirkpatrick Family Dentistry practice in Lebanon
! As a growth-orientated Dental Operations Manager, you will be at the forefront of our mission to elevate patient care, streamline operations, and drive the success of the dental practice.

• $5,000 Sign on Bonus***

• Invest in yourself:
  Health and vision coverage options. PTO offered for all full time roles. Salary ranging from $70,000- $80,000 based on experience with bonus opportunities
• Retirement Plan:
  We invest in your future!
• Professional Growth:
  We champion professional development. You’ll have opportunities to learn, grow, and interact with other Operations Managers.

We’re looking for team members who thrive in a strong, positive, and collaborative culture
. Our environment is built on trust, communication, and supporting one another. We show up as a team, celebrate wins together, and work through challenges with respect and transparency. If you value a workplace where people take pride in their work and help each other, then this is the office for you!

Strategic leadership

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice.
• Identify and act on opportunities to expand services, increase patient access, enhance retention and drive production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.

Team Leadership & Development

• Hire, train, coach, and develop all employees in the practice.
• Facilitate meetings and inspire and empower the team to embrace a growth mindset.
• Encourage professional development opportunities for team members, aligning with both individual and practice goals while staying well-versed in Imagen University courses.

Patient

Experience:

Engagement & Marketing

• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection and follow up care.
• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention through a 5-star experience, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Own in-practice responsibilities critical to campaign success, such as online booking readiness and lead conversion.
• Lead local marketing initiatives and monitor performance

Operational & Revenue Cycle Management (RCM)

• Take full accountability for front desk operations, ensuring excellence in scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).

Financial Partnership & Practice Performance

• Own and manage the practice budget.
• Manage practice expenses.
• Execute strategies to optimize revenue, improve billing processes, and strengthen collection opportunities.
• Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
• Support annual budgeting and forecasting process by providing data, insights and accountability on practice-level metrics.
• Productively identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
• Review and verify daily financial reports to ensure accurate cash handling and financial integrity.

Other

• Execute other related responsibilities as assigned by leadership to support practice operations and practice success.

• Proven experience as a Dental Office Manager or a similar leadership role with a demonstrated track record of driving growth for 2+ years.
• Abi…