Customer Service Representative - Temp

MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”.

We are looking to fill a long-term temporary
Customer Service Representative position at our Development Center in Lebanon, Ohio. The Temporary Customer Service Representative will focus exclusively on order entry and related administrative tasks. This role supports the Customer Service team by ensuring timely and accurate system processing of customer orders.

• Accurately enter and process customer orders in a timely manner
• Validate order details including product codes, pricing, quantities, and requested ship dates
• Generate and distribute order confirmations to customers using clear, professional, and courteous communication
• Maintain accurate and organized order documentation and records
• Ensure compliance with established company procedures and system requirements

• Provide support with order status communication to customers and Sales, as directed
• Assist with shipment tracking and basic order-related follow-up
• Support internal coordination with Planning, Operations, Logistics, and Sales regarding order processing
• Assist with urgent or trial orders requiring special handling or expediting
• Accurately document customer complaints in Mane’s designated system
• Participate in production or planning meetings as requested
• Perform additional administrative or order-processing tasks as assigned

• High School Diploma or equivalent required; some college coursework preferred
• 1–3 years of experience in order entry, data entry, or customer service in a business-to-business environment preferred
• Strong computer proficiency (ERP/SAP experience preferred)
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working cross-functionally in a team-oriented setting
• Fundamental understanding of Microsoft Outlook Excel, PowerPoint, and Word

• Detail-oriented with strong organizational skills
• Reliable and self-motivated
• Professional and courteous communicator
• Process-driven with a commitment to accuracy