IT Support Manager
Listed on 2026-01-27
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IT/Tech
HelpDesk/Support, Technical Support
Overview
An IT Services Support Leader is a key role managing teams that provide technical assistance, ensuring smooth IT operations, meeting service levels (SLAs), and aligning tech support with business goals through staff leadership, process improvement, and strategic planning.
ResponsibilitiesThey oversee daily helpdesk/service desk functions, handle escalations, manage performance metrics (KPIs), and bridge the gap between users and technical teams to maintain productivity and user satisfaction.
ExperienceTechnical Expertise:
Strong understanding of hardware, software, networks, and security.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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