Patient Services Coordinator; West Lebanon, NH

Overview

The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout the Journey to better hearing. The PSC coordinates all aspects of patient care, providing a professional front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing events, leading retention efforts, and supporting the Clinic Team as a steward of its resources.

At Starkey Retail, we set a new standard for excellence in hearing healthcare through the Patient Journey philosophy, guided by the unique needs of our patients and our dedication to helping them choose the best hearing solutions for their lifestyle and well-being.

This role is with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

West Lebanon, NH 03784, USA

Schedule:
Monday - Friday; 8:30 AM - 5:00 PM

• Posted:
  February 6, 2026
• Full-Time
• On-site

Responsibilities include creating a positive patient experience, managing front desk operations, scheduling, patient accounts, records, events, retention efforts, and efficient clinic operations to support the patient journey.

Our culture emphasizes professional growth, knowledge-sharing, innovation, patient care excellence, and a total team approach to deliver the best possible care.

• You Will Ensure a Positive Patient Experience
• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

• Strategically manage patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day-to-day operational procedures.

• Lead morning team meeting on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

• Collected payments

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

• High school diploma preferred or equivalent work history.
• 1-2 years in a customer service, medical reception, or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office Programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

________________________________________
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job. They describe the general nature of the job.

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors

Salary and Other Compensation
:
The annual hourly rate for this position is between $16.29 - $21.20 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.