Patient Access Representative II #ESF

Overview

Our healthcare client has 115,000 employees united around a common mission: to help people live happier, healthier lives. They value Quality, Innovation, Service, Integrity and Transparency. Competitive pay and Benefits and Great management to work with. Autonomy in the workplace.

• Our healthcare client has 115,000 employees united around a common mission: to help people live happier, healthier lives.
• They value Quality, Innovation, Service, Integrity and Transparency
• Competitive pay and Benefits and Great management to work with
• Autonomy in the workplace

Job Type: Full Time
Location: Lebanon, New Hampshire
Pay: Good pay and benefits!

What you will be doing: Patient Access Representative

• Greet patients following Conifer Standards of Care and provide world-class customer service.
• Complete full patient registration at the date of service.
• Adhere to financial and cash control policies and procedures.
• Thoroughly explain and secure hospital and patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).
• Scan Protected Health Information and create and file patient information packets/folders for upcoming hospital services.
• Assist with scheduling diagnostic procedures by entering data in the scheduling system and providing customers with appointment instructions.
• Educate patients about financial liabilities and employ compliant collection techniques before, during, and after the date of service.
• Perform hospital cash reconciliation and secure payment entry in adherence to financial and cash control policies and procedures.
• Secure medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services.
• Verify insurance, benefits, coverage, and eligibility and complete assigned registration financial clearance work lists activities.
• Obtain insurance authorizations for scheduled and unscheduled hospital services.
• Secure inpatient visit notifications to payors.
• Assist with scheduling and coordinating post-discharge care for patients.

• Minimum typing skills of 35 words per minute.
• Demonstrated working knowledge of PC/CRT/printer.
• Knowledge of functions and relationships within a hospital environment preferred.
• Customer service skills and experience.
• Ability to work in a fast-paced environment.
• Ability to receive and express detailed information through oral and written communications.
• Understanding of Third-Party Payor requirements preferred.
• Understanding of Compliance standards preferred.
• Ability to perform essential job duties in at least two Patient Access service areas including Emergency Department.
• Uses proper negotiation techniques to professionally collect money owed by patients/guarantors.
• Build and maintain collaborative relationships with both internal and external clients for more effective communication and higher productivity and accuracy.
• Ability to appropriately interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.
• High School Diploma or GED required.
• 0 – 1 year in a Customer Service role.
• 0 – 1 year of administrative experience in a medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.
• Must be able to sit at a computer terminal for extended periods of time.
• Ability to resolve Physician's office and patient issues.
• May experience extreme patient volumes and uncooperative patients.