Patient Access Representative II - Dartmouth Hitchcock

Patient Access Representative II - Dartmouth Hitchcock

Join to apply for the Patient Access Representative II - Dartmouth Hitchcock role at Conifer Health Solutions
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Job Summary

Responsible for duties in support of departmental efficiencies which may include: performing scheduling, registration, patient pre‑admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during and after date of service.

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial and cash control policies and procedures, thoroughly explaining and securing hospital and patient legal forms (Advance Directives, Conditions of Services, Consent for treatment, Important Message from Medicare, EMTALA, etc.), scanning protected health information, creating and filing patient information packets/folders for upcoming hospital services, and assisting with scheduling diagnostic procedures.
• Educating patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during and after date of service, performing hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
• Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services, verifying insurance, benefits, coverage and eligibility, completing assigned registration financial clearance work list activities, obtaining insurance authorizations for scheduled and unscheduled hospital services, and securing inpatient visit notification to payors. May also assist with scheduling and coordinating post‑discharge care for patients.

• Minimum typing skills of 35 wpm.
• Demonstrated working knowledge of PC/CRT/printer.
• Knowledge of function and relationships within a hospital environment preferred.
• Customer service skills and experience.
• Ability to work in a fast‑paced environment.
• Ability to receive and express detailed information through oral and written communication.
• Understanding of third‑party payor requirements preferred.
• Understanding of compliance standards preferred.
• Must be able to perform essential job duties in at least two patient access service areas including Emergency Department.
• Using proper negotiation techniques to professionally collect money owed by patients/guarantors.
• Building and maintaining collaborative relationships with both internal and external clients.
• Appropriately interpreting physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.

• High school diploma or GED required.
• 0–1 year in a customer service role.
• 0–1 year administrative experience in a medical facility, health insurance or related area preferred.
• Some college coursework preferred.

• Must sit at a computer terminal for extended periods.
• Resolve physician office and patient issues; may experience extreme patient volumes and uncooperative patients.
• Occasionally lift or carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

• Hospital administration.
• Can work in patient care locations which include potential exposure to life‑threatening patient conditions.

• Must be available to work hours and days as needed based on departmental/system demands.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Conifer will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Conifer participates in the E‑Verify program.

Associate

Full‑time

Health Care Provider

Hospitals and Health Care and Medical Practices