Customer Service & Marketing Associate

Overview

The role of the Customer Service & Marketing Associate based in China is to coordinate and support Fujifilm Dimatix Sales and Marketing activities. The role includes sales administration support for China and some Asia-based OEM accounts with pricing, orders, shipments, payments, forecasts, etc., and liaison with the Dimatix Customer Service department. The marketing functions include supporting trade shows, advertising, promotions, etc.

for the China market. The position will work remotely and in the Shanghai office. Travel is required to support customer meetings and tradeshow/conferences.

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations:
Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”

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ESSENTIAL JOB FUNCTIONS:

Customer Service Responsibilities:

• Working with Customer Service and Customer on Account Set up and order/FOC Paperwork
• Forecast, order, pricing and Payment Follow up
• Logistics and customs clearance support
• Forecast, order, and payment chasing
• Logistics and customs clearance support
• Order and Shipment tracking (and related information) with China and other Asian Customers
• Other Purchase Order related information tracking
• Customer Visit Support
• Scheduling appointments and coordinating travel arrangements
• Reservations and ticket booking

Marketing Administration Responsibilities:

• Assist with Trade Show setup, communication and Forum Field Support
• Assist with Advertising and Promotion
• Assist with Website/Wechat operation & maintenance:
  Company Files translation and updates
• Assist with (Advanced) short-video shooting and editing

China Team Support:

• Support China Team with paperwork
• Preparing documents, presentations and other materials
• Assist with special projects and other duties as assigned
• Translation

• None

Required:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous administrative experience, preferably in related industry or international trade
• Ability to multitask
• Customer service mentality
• Ability to be flexible with changes
• High School Diploma or GED/Fluent in writing, reading and speaking in English
• Service oriented mentality
• Detail oriented
• Good oral and written communications. Must have the ability to establish and maintain effective working relationships with co-workers.
• Must have ability to project a positive and customer-responsive image.
• Must have the ability to communicate effectively and professionally with individuals within and outside the organization.
• Position requires poise, tact and diplomacy.
• Knowledge of MS Office with proficiency with Word, Excel, PowerPoint and…