Assistant Store Manager; Store

Job Description

Game Stop is seeking a Full Time Assistant Store Manager to support the Store Manager in all facets of store operations. The ideal candidate will have excellent customer service skills, be knowledgeable about video games, and have experience in retail management.

The Assistant Store Manager will be responsible for developing and promoting a sales culture, providing outstanding guest service experiences, and ensuring that products are easy to see and buy. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best-in-class guest service and respond to guest questions/concerns quickly and effectively.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) computer system.
• Respond to guest comments or questions in person or on the phone and escalate customer issues to the Store Manager as needed.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
• Observe associate performance and provide timely and appropriate feedback to the Store Manager.
• Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
• Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines.
• Protect company assets through effective inventory control and loss prevention practices.
• Support store team in meeting and exceeding sales, profit, and shrink goals.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance. The compensation range for this position is $16.50 - $20.50 per hour.