Customer Service Rep Non-Exempt

Customer Service Representative

Pay Rate: $60,000 - $65,000

Category/Shift: Salaried Full-Time

Physical

Location:

Lebanon Box Facility
800 Edwards Drive
Lebanon, IN 46052

• Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program.
• Other duties as assigned by any member of management.
• Review print cards for accuracy – above average math skills required.
• Customer Service/Sales Support – Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system.
• Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production.
• Enter purchase orders using Kiwi system.
• Provide research and assistance for customers regarding invoicing issues.
• Direct involvement with customers and Quality Management Team regarding production issues.
• Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls.
• Order tooling for new and revised items to meet customer deadlines.
• Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs.
• Work with sales staff and process requests for quotes.
• Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders.
• Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed.
• Enter and modify sales orders in an accurate and timely manner.
• Interpret and share customer feedback within the organization to continue improving performance.
• Utilize existing software and systems in an efficient manner.
• Maintain an organized, presentable work area.
• Attend all afternoon Gemba Walks.
• Participate in the Safety Engagement Process.
• Must reciprocate the double check process with fellow Customer Service Reps.
• Must participate in Saturday rotation at the plant.
• Vacation coverage for administrative assistant.

These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary.

• High school diploma or equivalent; college degree a plus.
• Previous experience in a manufacturing environment preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis.
• 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors.
• Packaging and/or corrugated manufacturing experience desired but not required.
• Ability to remain calm under pressure.

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

Continuous training, promotional opportunities within a global company.

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you will see why our team members say they are Proud to be IP
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International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to…