IT Infrastructure Support Specialist

Job Title:

IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing)

Location:

Lebanon, Indiana, US ---(Onsite)

As an Infrastructure Integrator your main function is leading the efforts to successfully implement and support the LP1 site infrastructure including but not limited to business and manufacturing workstations, peripherals, printers, telecom, and others. The role will support multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, Technical services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed.

Finally, this role is also expected to implement and manage service management for the tech infrastructure at client location, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.

• Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.
• Perform Cybersecurity assessments according to enterprise and organizational requirements
• Train end user(s) on the operations of new equipment, workstation software, networking, etc
• Troubleshooting problems on platforms including;
  Citrix, RealVNC, VDI, Linux, Mac Os, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.
• Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
• Provide strategy for immediate and future upgrades/patching of hardware and software applications
• Providing supporting documentation for validation and testing of upgrades
• Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity

• GMP knowledge and training
• Cybersecurity principles knowledge and training

• Technical requirements gathering and analysis of business and manufacturing IT infrastructure
• Coordination with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
• Strategy and plan creation for qualified infrastructure platforms
• Cybersecurity assessments
• Training end user(s) on new equipment and software
• Configuration experience for MQ workstations
• Consultation on infrastructure and configuration issues
  
  Strategy for upgrades/patching
• Documentation for validation and testing
• Validation of systems for GMP data integrity

• Experience in managing service management for tech infrastructure
• Driving efforts for periodic service reviews