Senior Account Manager - PL Operations

THIS POSITION WILL SIT ONSITE AT LEBANON, INDIANA.

We are looking for a dedicated professional with experience managing account relationships that achieve positive results. As the Senior Manager, Account Management - Retail, you will support the day-to-day account relationship activities that can range from tactical to strategic to ensure positive outcomes for both GXO and our customers.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

• Build and grow excellent customer relationships through shared goals, exceptional performance, open and direct communications, problem solving and collaboration
• Cultivate new opportunities with customers to diversify and expand our core business
• Handle account administrative activities such as collecting account information, maintaining operational dashboards and systems (e.g. Salesforce, BI dashboards, Excel files, etc.)
• Host internal and external conference calls in support of account-related needs
• Support RFQ responses and develop material for pursuits
• Manage special projects and customer ad hoc requests
• Partner with operations leaders to develop and implement customer-facing, consequential solutions that drive strong value for our customers
• Communicate with senior account leadership to develop and implement selected courses of action
• Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 6 years of account management experience in supply chain, distribution or warehousing
• Solid customer relationship management experience and skills

• 10 years of progressive experience in supply chain account management, with a background in warehousing, transportation, retail or E-Commerce
• Experience leading value stream assessments and Lean improvement events (Kaizen events)
• Availability to work during peak shipping seasons and holidays
• General knowledge of warehouse operations, safety, HR, productivity rates, inventory management, Lean thinking,etc.
• Solid customer relationship management experience and skills
• Strong verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Strong project management and time management skills with the ability to multi-task and manage customer expectations
• Proficiency with MS Office and conference call platforms

• Ability to travel up to 35%- 50% of the time
• Must possess a REAL
  -compliant driver's license or passport to comply with federal travel regulations
• Familiarity and ability to comply with TSA security procedures
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements

We engineer faster, smarter, leaner supply chains.