Director, Sales Engineering

From the very beginning, Sugar

CRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about Sugar

CRM careers and how you can be part of our journey.

Sugar

CRM is seeking you to join our team as the Director of Solution Consulting to support the entire Sugar

CRM Sales organization. You love being a customer‑facing, hands‑on technologist and are passionate about supporting the continuous growth across Sugar

CRM.

Using extensive market‑based knowledge about CRM and CX (customer experience) business applications, combined with an in‑depth understanding of Sugar

CRM’s software‑platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how Sugar

CRM functionality can leverage positive business outcomes. In this role, you are the resident Sugar

CRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands‑on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.

• Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the Sugar
  
  CRM application and as a platform for business solutions
• Lead the pre‑sale aspects of the sales cycle, including initial discovery, requirements analysis, high‑level solution design and the transition to the appropriate implementation and delivery services teams
• Effectively communicate, often through demonstration, Sugar
  
  CRM’s value as a solution to prospective customers
• Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
• Provide product application support to Sugar
  
  CRM inside, channel and direct sales teams
• Act as a strategist for the Sugar
  
  CRM application platform – identify functional capabilities with customer business objectives
• Promote the understanding of general CRM best practices, and advocate for Sugar
  
  CRM’s extensibility
• Provide expertise to identify and translate business requirements into a business platform vision
• Speak at trade conferences
• Support product marketing and promotion inside and outside the organization
• Develop and maintain assigned partner relationships
• Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents
• Work with the Sugar
  
  CRM Training department, support sales/demo training for selected business partners

• 7+ years experience in pre‑sales or similar role
• SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
• Proven track record of successful pre‑sales engagements, and interactions with C‑level customer executives
• Good knowledge of enterprise business applications
• Familiarity with RFP and Tender best practices
• Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection‑handling skills
• Possess a strong sense of teamwork, integrity, excellent self‑motivation and a…