Chief Operating Officer

Location: Kansas City, MO (HQ) | National Travel Required

Reports to: CEO / Executive Director

Shamrock Roofing & Construction is a fast-growing, multi‑branch residential roofing and exterior services company with operations across multiple markets. Built on performance, accountability, and culture, Shamrock is entering its next phase of scale, operational maturity, and margin expansion.

We are seeking a seasoned Chief Operating Officer (COO) to serve as the operational integrator of the business—owning execution across branches, aligning leaders to strategy, and turning vision into repeatable results.

The COO is responsible for end‑to‑end operational performance of the company. This leader will translate strategy into execution across branch operations, sales enablement, production, recruiting, training, and back‑office coordination. The COO partners closely with the CEO, National Sales leadership, Marketing, Recruiting, and Finance to drive consistent growth, profitability, and operational excellence.

This role is ideal for a builder—someone who has scaled multi‑location service businesses, implemented systems, and led leaders.

• Own P&L performance across all branches; drive revenue growth, margin improvement, and cost discipline
• Standardize operating procedures, KPIs, and performance rhythms across markets
• Ensure operational consistency while allowing for local market execution

• Lead and develop Branch Managers, Production Managers, and Field Leadership
• Improve job cycle times, quality control, customer experience, and warranty performance
• Oversee vendor relationships, material logistics, and production scheduling

• Partner with National Sales leadership to improve close rates, pipeline velocity, and rep productivity
• Ensure seamless handoff from sales to production
• Align incentives, accountability, and performance management

• Partner with Recruiting to ensure consistent hiring of sales, production, and management talent
• Implement training systems for onboarding, leadership development, and performance improvement
• Build bench strength for future expansion

• Implement scalable systems, dashboards, and reporting (CRM, production tools, financial visibility)
• Drive operational cadence: weekly scorecards, branch reviews, and quarterly planning
• Prepare the organization for future scale, M&A integration, or private equity readiness

• Act as the CEO’s operational right hand—owning execution while the CEO focuses on vision, strategy, and growth
• Serve as a culture carrier and standard-setter across the organization

• 10+ years of senior operations leadership in residential services, construction, roofing, or home services
• Proven experience scaling multi‑branch or multi‑market operations
• Strong financial acumen with demonstrated P&L ownership
• Exceptional leadership, communication, and accountability skills
• Data‑driven decision maker with hands‑on execution mindset
• Willingness to travel regularly to branch locations

• Predictable, repeatable execution across all branches
• Improved margins, reduced operational friction, and faster job cycles
• Strong leadership bench and clear accountability at every level
• Alignment between sales, production, and back office
• A business that runs on systems—not heroics

• Competitive base salary
• Performance‑based bonus tied to EBITDA, revenue growth, and operational KPIs
• Long‑term incentive opportunity (phantom equity or similar structure)

Shamrock Roofing & Construction is an equal opportunity employer.

If you are a builder who thrives in fast‑paced environments and wants to help scale a national platform, we want to hear from you.