Technical Customer Care Specialist ; Dealertrack

Why consider this job opportunity

• Hourly base pay rate of $16.59 - $24.86/hour, with potential for additional compensation through commission and incentive programs
• Minimum of sixteen hours of paid time off every month, along with seven paid holidays per year
• Opportunity for career advancement and growth within a leading automotive technology company
• Flexible work schedule with the ability to work remotely while residing within a specified distance from designated hub locations
• Supportive and collaborative work environment that values employee contributions
• Chance to work with iconic brands and innovative technology in the automotive industry

• Provide technical support to clients via phone, email, and chat to resolve application and product issues
• Address routine customer inquiries regarding product usage within the Vin Solutions support framework
• Utilize technical expertise to deliver high-quality customer care while adhering to quality assurance standards
• Accurately log customer information and interactions in the CRM tool
• Facilitate communication with other departments to resolve client concerns and provide timely follow-up

• High School Diploma or GED
• Generally less than 2 years of experience in a customer service or technical support role
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication capabilities
• Ability to work independently and as part of a team to achieve business objectives

• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Knowledge of the automotive industry
• Demonstrated reliability and dependability in previous roles
• Ability to manage multiple priorities in a fast-paced environment

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