Computer​/Laptop Repair Technician

Overview

Performs tasks associated with the testing, diagnosing, repair, and/or refurbishing of mobility products (Toughbooks & Toughpads). This includes disassembling (taking apart) and reassembling components after repairing or replacing parts.

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and warranty support to product customization and field‑ready kitting.

Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best‑in‑class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

• Test, troubleshoot, and diagnose computer hardware failures
• Replace, adjust and/or repair faulty components
• Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
• Perform data input of required material
• Perform quality inspections for all completed processes
• Read and interpret schematic diagrams and technical manuals
• Research and order parts required for individual repairs
• Provide feedback to supervisors of any observed trends or unusual failure conditions
• Miscellaneous daily tasks, including quality control support and/or clean‑up activities
• Other duties as assigned

• Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
• Working knowledge of Windows
• Possess good organizational, decision‑making, and logical troubleshooting skills
• Effective written & oral communication skills
• Detail‑oriented
• Ability to learn new applications and programs
• Must be able to lift 12 pounds to a height of 5 feet
• Ability to work independently as well as in a team environment
  
  A+ Certification a plus

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time‑Off Benefits – PTO, holidays, and volunteering (company sponsored events)
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of $15.00 - $17.00 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

REQ-154061