Technical Call Center Agent

Technical Call Center Agent – Panasonic Connect North America

Overview

Our Call Center Agents respond to incoming Help Desk inquiries from existing customers via phone, email, and chat. The primary focus is to ensure end users have the support and knowledge needed to effectively utilize Clearview products within their day-to-day operations. We are known for excellent customer service, and agents play a significant role in building and maintaining this reputation.

Responsibilities

• Taking inbound technical support and customer service inquiries from customers through phone, email, chat, or other similar avenues.
• Thoroughly troubleshooting a wide variety of topics related to Clearview product.
• Creating and resolving tickets for support.
• Supporting fellow agents with any questions they are unable to resolve.
• Placing outbound calls to customers to provide updates and follow up.
• Executing on special projects as needed.

Qualifications

• Bi-lingual in French is Preferred.
• Previous customer service experience required.
• Professional in all internal and external interactions.
• Comfortable using technology and learning new software applications.
• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis.
• An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion.
• Good general computer and internet skills.
• Strong attention to detail.
• Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building.
• A background in food service, retail, or other service-oriented industries preferred.

Benefits & Perks

• Health Benefits – Medical, dental, and vision.
• Voluntary Benefits – Life, accident, critical illness, disability, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions.
• Paid Time-Off Benefits – PTO, holidays, and volunteering (company sponsored events).
• Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program (eligibility may vary).

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Salary Range

$18.00–$20.00 per hour

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Customer Service

Industry

Manufacturing