Accommodation Administrator
Listed on 2026-03-09
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Administrative/Clerical
Office Administrator/ Coordinator, Education Administration, Administrative Management
Opportunity
University of the Arts London (UAL) is looking for an experienced administrator with a passion for student support to join our Accommodation Service team. This role is at the heart of the student experience, providing professional, friendly and responsive support to both current and prospective students.
Responsibilities- Manage applications and contracts for halls of residence.
- Oversee rent collection and ensure accurate financial records.
- Offer advice on student housing and private renting, and arrange temporary summer accommodation.
- Assist the team with day‑to‑day administration: updating rotas, templates, maintaining systems, processes and management information.
- Provide customer service through email, phone, social media, online messaging and in‑person interactions.
- Proven experience in administrative support, working independently and as part of a team.
- Background in higher education, preferably with student accommodation or student‑facing services experience.
- Excellent communication and interpersonal skills with a customer‑focused approach.
- Strong IT skills:
Excel, Outlook, Microsoft Office suite and confidence using social media platforms. - Experience with accommodation services software such as Kinetic, Flywire, WPM, SITS is preferred.
- Willingness to undergo an enhanced Disclosure and Barring Service check.
We operate a fair and open anonymous selection process. Create an account and submit an application through our job board, including a supporting statement and competency questions. The process consists of Application, Shortlisting, Interview and Assessment, Offer and Onboarding.
Benefits & CultureUAL is a global university with over 22,000 students and 6,000 staff from 130 countries. We are proud to be a Bronze Award holder from the Race Equality Charter, a member of the Business Disability Forum and Employers for Carers, and a Disability Confident Scheme and Living Wage employer. We celebrate diversity, inclusion and a supportive community of makers, thinkers and storytellers.
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