Event Technology Manager

Impact XM Leatherhead, England, United Kingdom

2 days ago Be among the first 25 applicants

Impact XM creates powerful brand experiences for leading global organizations across live, virtual, and hybrid events. Our event technology teams play an essential role in enabling seamless attendee engagement, intelligent workflows, and measurable performance. We leverage proven global platforms and emerging solutions to optimize the attendee journey and streamline event delivery. If you're passionate about event technology, problem‑solving, and operational excellence—we’d love to meet you.

Position Overview

The Event Technology Manager will lead configuration and deployment of digital and on‑site event technology solutions across the Impact XM ecosystem. You will collaborate closely with Project Management, Client Services, and Digital teams to deliver intuitive, scalable solutions for registration, mobile apps, virtual environments, analytics, and on‑site tools such as on‑demand badging. This role combines hands‑on production, solution design, and client‑facing expertise.

You will be a subject matter expert supporting internal teams, championing best practices, and driving innovation in evolving event technology platforms.

Key Responsibilities Event Technology Expertise

• Configure and manage events within Cvent (multi‑path registration, travel, accommodations)
• Deploy solutions using tools such as Swoogo, Spot Me, Crowd Comms, and on‑site badging systems
• Build invitation lists and registration workflows; manage event communications and content updates
• Generate standard and custom reports for teams and clients

Data Analysis & Reporting

• Manipulate, filter, and interpret event registration data to provide insights
• Build recurring‑use reporting templates and dashboards
• Present actionable findings for internal and client stakeholders

Website, Platform & Solution Development

• Build and test registration websites, mobile apps, virtual platforms, and email campaigns
• Document configuration and QA results
• Apply working HTML knowledge to support content and customizations

Post‑Event Insights

• Build and distribute post‑event surveys
• Analyze results with internal teams to identify opportunities, trends, and improvements

Industry Awareness & Innovation

• Stay current on emerging event technology platforms and capabilities
• Recommend platform enhancements and innovative solutions
• Support internal adoption of new tools and processes

Governance & Compliance

• Follow company/client processes, templates, SLAs, and PL360 governance
• Ensure data privacy and security standards are upheld at all times
• Participate in onboarding, training, and ongoing reinforcement of compliance practices
• Escalate risk and privacy concerns proactively

Client Management

• Participate in client meetings and provide clear updates on technology work streams
• Troubleshoot platform or process challenges and implement improvements
• Attend project kickoff meetings and contribute requirements and solution designs
• Develop and manage tech‑specific timelines and supplier deliverables
• Support on‑site delivery, including potential domestic and global travel

Operations, Planning & Financial Excellence

• Identify efficiency, cost savings, and value‑add opportunities
• Negoti…[truncated for brevity]...

What You Bring

• Hands‑on configuration experience with Cvent (required) and/or other event platforms
• Strong data reporting and Excel proficiency
• Experience supporting on‑site event technology
• Understanding of HTML and email campaign platforms
• Proven success delivering multiple projects simultaneously
• Client‑facing experience and strong communication skills
• Experience in hybrid/virtual events is a plus

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

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