Client Service Executive

Client Service Executive

Our client is looking for a proactive and customer‑focused Client Service Executive to join their friendly, ambitious and growing team.

You will be the first point of contact for client/customer queries via their service desk and telephone support line, while maintaining accurate and up‑to‑date information on their CRM systems. You will also play a key role in onboarding and training new customers, facilitating product enquiries, and supporting light account management activities in close collaboration with the wider Commercial team.

 * £30,000 - £35,000 (DOE)

* Leatherhead

* Monday to Friday, 9.00 am – 5.30 pm

* Hybrid (3 days office)

* Free parking

* 25 days holiday

* Excellent company benefits

Aptitude, Skills & Abilities

* Strong client facing and presenting skills.

* Ability to demonstrate products to customers.

* Proficient in Outlook and MS Office.

* Presentation skills: able to convey a point in a clear and effective way while delivering in a professional yet warm and personable style.

* Comfortable managing multiple customer enquiries at once and prioritising effectively.

* Strong follow‑through to ensure customer issues are fully resolved.

* Ability to learn new systems and processes quickly.

Personal Attributes / Disposition

* Communication skills: excellent verbal, written and interpersonal

* Results orientation: you are a person who likes to complete a project on time and done well.

* Teamwork: able to work effectively with others in a group and participate in new ideas generation.

* Approachable and friendly style when engaging with customers.

* Takes ownership of tasks and sees things through to completion.

* Open to feedback and willing to adapt based on team or customer needs.

* Shows initiative and suggests improvements when spotting inefficiencies.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer