Facilities Assistant

Service

Hours:

Monday–Thursday, 10:00–15:00

£16.00 per hour

2. Service Objective

The Facilities Support role is designed to enhance the daily functioning of the workplace by delivering consistent front‑of‑house support, meeting room readiness, minor facilities assistance, and visible daytime cleaning. The role acts as a single point of contact during business hours for minor issues, service requests, and operational support.

3. Scope of Services

3.1 Reception & Front‑of‑House Support

The Facilities Support operative will:

- Provide cover for the receptionist during breaks, absence, or peak periods.

- Assist with greeting visitors, managing deliveries, and supporting general reception duties.

- Maintain a professional, tidy, and welcoming front‑of‑house environment at all times.

3.2 Meeting Room Management

The operative will ensure all meeting rooms remain in a constant state of readiness by:

- Resetting rooms between bookings in line with the client’s meeting cycle.

- Wiping down tables, arranging chairs, removing waste, and replenishing consumables.

- Ensuring AV equipment is presentable and reporting any faults.

- Monitoring room usage throughout the day and responding to last‑minute changes or urgent requests.

- Maintaining high‑profile client‑facing rooms to the highest presentation standards.

3.3 Facilities Support & Minor Reactive Tasks

The operative will provide basic facilities assistance, including:

- Responding to minor FM issues such as unblocking toilets, replenishing consumables, and addressing small faults.

- Supporting ad‑hoc operational needs such as moving items or carrying equipment.

- Conducting routine checks of key areas to identify issues before they escalate.

- Reporting maintenance concerns promptly and liaising with the client to ensure timely resolution.

3.4 Daytime Cleaning & Workplace Presentation

The operative will maintain workplace cleanliness and presentation by:

- Performing visible daytime cleaning tasks as required.

- Addressing spills, touch‑point cleaning, waste removal, and general tidiness.

- Ensuring high‑traffic areas remain clean and orderly throughout business hours.

3.5 Coordination with the Evening Cleaning Team

To ensure continuity of standards, the operative will:

- Communicate daytime observations, priorities, and special requirements to the evening cleaning team.

- Provide direction where necessary to ensure alignment with client expectations.

- Ensure disruptive or noise‑generating tasks are completed after business hours.

- Support seamless handover between daytime and evening operations.

3.6 Staff Interaction & Service Responsiveness

The operative will:

- Act as a visible, approachable point of contact for staff requiring assistance.

- Respond promptly to service requests and demonstrate initiative in identifying tasks.

- Maintain a professional, client‑focused approach at all times.

5. Deliverables

- Consistent on‑site presence providing facilities, reception, and cleaning support.

- Meeting rooms are maintained in a constant state of readiness.

- Daily workplace checks and issue reporting.

- Clear communication and coordination with the evening cleaning team.

- A professional, responsive service aligned with client expectations.

If this role sounds of interest, please apply now for a confidentail chat