Snapology Operations Manager

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

The Operations Manager oversees the daily execution, coordination, and quality control of all STEAM enrichment programs across Cedar Park, Leander, Round Rock, Liberty Hill, and Georgetown. This role ensures classes, camps, birthday parties, and events run smoothly by managing instructors, schedules, curriculum, supplies, partner relationships, and customer communication. The Operations Manager serves as the primary operational link between instructors, partners, customers, and ownership.

This position requires strong organizational skills, proactive problem-solving, clear communication, and the ability to manage multiple priorities across school-year and seasonal programming.

• Schedule instructors and assistants for programs and events
• Manage coverage for absences and last‑minute changes
• Assign assistants based on enrollment needs
• Communicate schedules and updates clearly
• Manage hiring (postings, screening, interviews, references)
• Support new staff onboarding

• Manage program and event logistics from booking through post‑completion
• Confirm details with customers (date, time, headcount, staffing, activities)
• Conduct regular follow‑ups for upcoming events
• Facilitate programs as needed

• Conduct outreach to prospective partners
• Coordinate schedules, logistics, and expectations with partners
• Ensure facility access (rooms, tables, chairs) for instructors
• Monitor enrollment and provide rosters to instructors and partners

• Distribute Snapology curriculum to instructors
• Print, laminate, organize, and inventory curriculum and instructional materials
• Ensure curriculum delivery timelines are met
• Support instructors in curriculum implementation and student needs
• Plan and facilitate staff training

• Oversee supplies, kits, devices, consumables, swag, and apparel
• Prepare kits for programs and events
• Track and resolve missing or damaged equipment

• Respond to emails and phone calls
• Manage communications for field trips and specialized events
• Address instructor and parent concerns and elevate major issues to ownership

• Oversee incident reporting and documentation
• Respond immediately to safety or major incidents
• Collaborate with parents and ownership on behavioral and accommodation needs

• Provide operational updates during weekly meetings
• Track event leads, staffing needs, and program demand
• Identify risks, staffing gaps, and upcoming needs

• Clear background check and Texas HHS CBCU fingerprinting (applicant expense)
• Strong organizational and time‑management skills
• Ability to manage multiple systems and priorities
• Excellent written and verbal communication
• Experience coordinating staff, schedules, and events
• Comfortable working with children, parents, and partners
• Strong problem‑solving skills
• Basic administrative and inventory management skills
• Ability to build creatively with LEGO® bricks

• Experience in education, enrichment, or youth programs
• Familiarity with scheduling/operations systems
• Team leadership experience
• Proficiency in Excel, Word, Google Workspace, Outlook, Canva, and iOS (iPads)
• Experience with coding, robotics, and classroom management
• Understanding strategies for learning differences and neurodivergence

• Ability to lift, transport, and store program supplies
• Flexible scheduling with availability for some evenings and weekends
• On‑site presence during programs as needed
• Guaranteed 250 paid days; 25–30 hours/week with more hours during peak seasons

• Programs are fully staffed and run smoothly
• Instructors are prepared and supported
• Partners and customers receive timely, professional communication
• Supplies and curriculum are organized
• Growth in enrollment and number of programs offered