Caregiver Coordinator

Caregiver Manager role at Senior Helpers

Senior Helpers is currently seeking a Caregiver Manager to work in their (Location) office. The Caregiver Manager (CM) will be responsible for managing and developing caregivers for Senior Helpers within the franchise territory. This will include all caregiver recruiting, hiring, recognition programs, and discipline. This is an exempt, salaried position.

$25,000.00/yr - $25,000.00/yr

• Supervision and discipline of caregivers
• Overall management of caregivers, including development and implementation of caregiver training programs and dissemination of the Occurrence Policy
• Bi-monthly site checks of each caregiver to ensure care plans are implemented correctly and policies and procedures are adhered to
• Creation of morale building recognition programs such as Caregiver of the Month and acknowledgment of high-level performances and training completions
• Bi-weekly review of daily logs and time sheets to ensure each caregiver follows the care plan and lost hours are identified
• Development and dissemination of caregiver newsletter or management of the Caregiver Coordinator to do so
• Management of the caregiver contact board
• Communication of all new hires, terminations, and inactive employees to the scheduler for input into Soneto
• Management of all caregiver call outs, late arrivals, early departures, and refusals of assignments; taking appropriate action based on the Occurrence Policy
• Collaboration with the Scheduling Coordinator to hire for the void and run ads accordingly
• Ensuring that applicants have been properly screened and that orientation/hiring sessions are comprehensive and conducted for all hires (or managing the HR Coordinator to do this)
• In concert with the Scheduling Coordinator, responsibility for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Work with Office Admin or HR Coordinator to ensure appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Interview caregivers or manage the HR Coordinator to do this
• Implementation of the Senior Gems® program

• Minimum of one year experience managing employees, preferably in a home care setting
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Minimum of 18 months experience in recruiting or HR onboarding activities required
• Ability to visit clients’ homes in the assigned territory
• Bachelor’s degree and three years of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.