Front Desk Representative Upscale Pet Salon and Boutique

Benefits

• Salary + Commissions
• Employee discounts
• Free uniforms
• Training & development

Petbar League City is expanding!

Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be our Front Desk Representative.

As a Front Desk Representative, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best.

At petbar League City you'll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.

As a Front Desk Representative, your responsibilities revolve around providing excellent services to members and guests and generally ensure that petbar is a welcoming place. These include:

• Answering phone calls and texts.
• Setting appointments, checking members and guests in and out for appointments and taking payments.
• Greeting members and guests upon arrival.
• Promoting the Bath & Brush membership program.
• Keeping management apprised of member concerns and following policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the petbar brand's core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Interact with and lead bathers on daily tasks.
• Assisting self-wash guests with bathing.
• Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for the next guest, as well as all common areas (lobby and employee spaces).
• Work alongside the rest of the staff to maintain the overall cleanness of petbar.

• Reliable, punctual, and dependable
• Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.
• Must be able to multitask and manage time with or without supervision and be organized.
• Smiling face! Attitude is most important in this role.
• Passion for animals and cleaning
• Confident, safe and gentle handling of dogs of all sizes and temperaments
• Superior customer service skills (prompt, courteous, professional)
• Professional and neat appearance in compliance with petbar’s dress code
• Must feel comfortable working in a loud environment
• Reliable transportation
• Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds
• Experience in animal care or handling is a plus.
• Availability around the holidays is required as they are our busiest times of the year.
• Must be comfortable using and learning computer software

Hours worked per week are based on business volume and demand. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.