Administrative Specialist; PBX Operator

Description

Are you organized, dependable, and calm under pressure? Do you enjoy being the go-to person who keeps everything running smoothly? We’re looking for an Administrative Specialist – People Operations to serve as the first point of contact for our Center and a critical support partner across departments. This role is ideal for someone who takes pride in their work, thrives in a fast-paced environment, and understands the importance of professionalism, safety, and communication.

The Administrative Specialist is responsible for the daily operation of the switchboard (PBX), serving as the Center Receptionist
, and providing administrative and clerical support to People Operations and other departments. This role also plays a vital part in emergency communication and coordination throughout the Center.

• Operate switchboard and route calls accurately
• Serve as first point of contact for the Center
• Handle emergency calls; announce and text emergency codes
• Coordinate communication via phone and walkie-talkies
• Provide administrative support (data entry, scanning, filing)
• Badge backup creation and package coordination
• Support daily operations (front lobby upkeep, sanitation, restrooms, plants, coffee water)
• Respond to department requests as assigned

• Dependable, organized, and professional
• Calm under pressure; able to respond to emergencies
• Respectful, team-oriented, and customer-focused
• Committed to safety, confidentiality, and Devereux’s mission

• Minimum 2 years administrative experience
• High School Diploma or equivalent
• Strong computer and communication skills
• Valid driver’s license
• Two (2) years experience working in a clerical/secretarial position in front office healthcare setting preferred.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.

Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission‑driven, people‑first mindset is at the heart of the compassionate and high‑quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere.

To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time.

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible…