Patient Services Rep; Float

Patient Services Rep (Float)

Tanner Clinic

Location:

Salt Lake City, UT

Salary: $17.00-$23.00 per hour

Position type:
Full-time, Entry level

Immediately available – must be able to travel to any Tanner Clinic locations and work various hours between 7 am and 5 pm, Monday through Friday, with occasional urgent care hours.

• Greet patients warmly and promptly
• Gather patient and insurance information accurately and efficiently
• Collect and process co‑pays at time of service
• Generate fee slips, obtain necessary signatures on legal documents
• Answer, screen, and redirect phone calls, take messages as needed
• Enter patient data into the EHR system
• Direct and escort patients to physician offices
• Provide appointment scheduling information to patients
• Assist patients with wheelchair use and accompany them if necessary
• Maintain a clean, safe, and secure work area
• Work urgent care hours if required
• Other duties as assigned

Education
:
High school diploma or equivalent (preferred)

Experience
:

• Exceptional interpersonal skills and ability to establish immediate rapport with patients
• One year of customer service or reception experience in a health care environment (preferred)
• Previous healthcare experience and/or familiarity with medical terminology (helpful)
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) (preferred)

• Basic computer and mathematics skills
• Understanding of medical terminology and organization services
• Proficiency with multi‑line phone system, including call transfers
• Excellent customer service ability, including calming irate callers and patients
• Adequate hearing; clear and audible speech

Well‑lighted office environment; primarily seated (~90%) with occasional walking/standing.

Equal Opportunity Employer – All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, veteran status, etc.