Personal Banker

About The Role

Come join the Layton Hills Retail Team, located at 1601 N. Hill Field Rd in Layton, UT! The Person al Banker will process various transactions, handle customer requests and provide excellent customer service that meets or exceeds service expectations, while adhering to all banking rules, regulations, policies, procedures, laws, mandates, bank values, and purpose. The Person al Banker will act as a back-up proficient in branch operations, audit requirements, open various new accounts, loans, and educate customers of products to gain their banking relationship.

• Satisfactorily perform all Teller 1 - 3 duties and responsibilities, and provide backup to tellers upon request.
• Perform a wide variety of teller transactions, including but not limited to cashing checks, processing withdrawals and deposits, accepting loan and credit card payments, change orders, and issuance of checks.
• Open basic new accounts (Personal and small Business), process necessary information and educate customers as to services/products available, online banking and E-statements.
• Conduct non-transactional requests within assigned parameters, such as customer inquiries, maintenance, Net-Teller, debit card requests, order checks, opening/closing accounts, and maintaining Safe Deposit Boxes.
• Assist with a wide variety of customer banking needs such as managing outgoing domestic wires and resolving fraud issues.
• Assist customers with opening CDs and educate customers as to penalties, earnings, etc.
• Set up auto transfers and sign up customers for ACH transfers.
• Utilize every customer contact as an opportunity to advise on additional services or programs that might benefit them.
• Have a solid understanding of bank products and services and be able to accurately present them to current or potential customers.
• Balance cash drawer accurately and maintain cash limits daily.
• Professionally answer phones in a timely manner, greet customers, learn their names, resolve customer issues, provide relevant assistance, and escalate as needed.
• Adhere to First Community Bank’s Core Values.
• Comply with all applicable banking laws, regulations, company policies, procedures, management directives, security, and operational procedures.
• Maintain customer, employee, and bank information privacy and confidentiality.
• Be vigilant for fraud that could adversely affect the bank and customers, and report security risks to management.
• Adhere to Bank Security Policy.
• Maintain regular and predictable attendance to accomplish tasks including in-person customer contact.

About You

• High School Diploma or GED
• 1 year of banking or relevant experience

First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.

• Incumbents are required to maintain active and current registration with the National Mortgage Licensing System throughout employment.

• Cash handling skills
• Proficiency in computer applications
• Excellent communication, problem solving, and time management skills
• Customer satisfaction - courtesy, tact, and diplomacy
• Ability to understand and follow written and oral instructions
• Detail oriented
• Works well in a team environment
• Verbal and written communication skills

While performing the duties of this job, the employee will work primarily in an office environment. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is often required to sit, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear.

The employee is occasionally required to stand, walk, and lift or reach with hands and arms. The employee may also need to stand for extended periods and interact with persons face-to-face. Specific lifting abilities include lifting up to 20 pounds. Specific vision abilities include close…