Account Manager

Base Pay Range

$80,000.00/yr - $90,000.00/yr

• Engage with clients from beginning to end of a project via phone, email, and in person.
• Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays.
• Attend client meetings via conference calls or in person.
• Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed.
• Provide updates to clients to keep them informed of order status.
• Provide a weekly open order report with accurate details to sales reps and customers.
• Problem solve issues as they arise during the process. Know when to elevate for help.
• Respond to clients quickly, accurately and professionally through written and verbal communication.
• Use multiple databases and tools to interpret critical information for client communications.
• Provide support documents as requested.
• Maintain sensitivity and confidentiality of client and company information.

• Work toward established goals to improve customer satisfaction.
• Support and involve in company, department, and/or safety policies, procedures, programs, and activities.
• Maintain a clean and orderly work area.
• Other duties as assigned.

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

• Excellent knowledge of time management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Ability to work in a high paced environment.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.

Entry level

Full-time

Sales and Business Development

Wellness and Fitness Services