Software Customer Service Manager - Midwest Region

Employer Industry: Public Safety Technology

• Salary up to $100,000
• Incentive bonus plans available
• Comprehensive medical, dental, and vision benefits
• 401K with company match and generous paid time off packages
• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely

• Manage day-to-day customer service contracts and relationships for Command Center Software
• Collaborate with various teams to ensure effective customer engagement and service delivery
• Deliver exceptional customer service by managing escalations and exceeding expectations
• Coordinate technical changes and upgrades, ensuring smooth implementation
• Maintain awareness of complex service matters and provide technical performance reporting

• High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
• Minimum of 5+ years in Command Center Software, Mobile Video Deployment, or related experience
• Must be able to obtain a background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely
• Proficiency in Agile project management and familiarity with software deployment methodologies

• Experience in Managed & Support Services or Engineering roles
• Strong communication skills and ability to explain technical solutions to clients
• Proven track record of building value-added relationships with customers
• Experience with escalation management and resolution techniques
• Knowledge of quality processes in software deployment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.