Customer Service Agent - Business Office

DEFINITION

DEFINITION:

The Customer Service Agent works directly with patients and third party liaisons in regards to billing inquiries which include but are not limited to: making payments, setting up payment plans, disputing claims with clinics/departments, setting up payroll deduction for hospital employees, working with third party vendors for balance disputes, investigate and resolve any A/R ledger discrepancies, handling PHI and money handling, applying discounts according to company policies, toggling multiple EHR systems daily, etc.

• Must have good organizational skills, reading, writing and proven communication skills.
• Proficient in Excel.
• Prefer 2 year of hospital/medical office billing and collections or can demonstrate an understanding of hospital/physician billing and collections.
• High School Graduate with excellent organizational skills, ability to work independently and stay on task.
• Ability to learn and understand billing protocol and reimbursement issues, ability to maintain accurate and detailed charts/notes in the company system.
• Must have at least 2 years of a Medical Office/Hospital billing setting.
• Medical terminology helpful.
• Type 50 words per minute and 10-key calculator.>