HVAC Warranty Technician

Overview

Warranty Technician

An ideal Quality Assurance Warranty technician performs maintenance and services repairs on heating, ventilating and air conditioning systems. Installs new units or replacement parts for existing customers that are covered under Horizon Services' Warranty Program. Has knowledge of the field's commonly-used concepts, practices and procedures and may be required to use said knowledge to collect and provide prompt accurate data used to measure and monitor the quality of work performed in the field.

Performs a variety of tasks. Works under general supervision. We are looking for someone to work out of our Marietta, GA location.

• Ensure customer satisfaction
• Troubleshoot and diagnose problems with HVAC equipment
• Repair HVAC equipment
• Effectively communicate with customers and office staff
• Promptly and accurately complete all required paperwork
• Perform maintenance on HVAC equipment
• Quality inspections of job site
• Initiative to train and develop using the company-provided resources
• Keep manager informed of new developments, changes or customer concerns
• Other tasks (administrative or other) per process or as defined by the area manager
• Replace or repair parts that are covered under Horizon Services Warranty program.

• 5+ years of working experience in residential HVAC
• Must have excellent customer service experience
• Pre-employment drug screening and background check required
• Completed HVAC certification
• EPA 608 required
• Must apply online