Registered Nurse, Triage Line; Telephone

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Under general supervision of a licensed provider, as a Registered Nurse for Triage Line, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the ASC Director.

This position’s primary location will be at the Administrative Building in Lawrenceville, GA.

• Reviewing a patient's medical history and determining symptoms and severity of illness or injury
• Managing internal Nurse phone line by taking inbound calls to assist patients with preoperative and postoperative needs as needed
• Initiating emergency interventions when needed
• Updating patient information on electronic medical records system
• Communicate with various administrative teams to ensure the proper flow of information to support patient care
• Monitoring vital signs
• Educating patients and family members
• Following all company policies on patient services standards

• Good standing RN Compact License
• ACLS Certified
• Familiarity with medical software and equipment
• Ability to build rapport with patients
• Strong problem solving and critical thinking skills

Bilingual candidates preferred (or able to manage the usage of a language line)