Field Service Technician

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

• Run break/fix calls for all dispatch customers.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Perform service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PCs, laptops, printers, single and multi-processor servers, and wired/wireless networking.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
• Implement basic cable management: organize cables using trays, raceways, or ties to prevent damage and improve airflow.
• Follow all standard operating procedures (SOPs) through knowledge management.
• Escalate complex and/or high-priority problems to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
• Install, configure, and maintain hardware (printers, computers, peripherals) and software.
• Provide on-site technical assistance to customers.
• Perform routine maintenance on laser and wide-format printers to ensure optimal performance and prevent breakdowns.
• Maintain the personal quality of workmanship and take necessary precautions to prevent customer service disruptions.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions.

• 1+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Possess strong communication skills, attention to detail, and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft Reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly).
• Active driver's license.
• CompTIA A+