Field Service Technician

Overview

Field Service Technician — Lawrenceville, Georgia

Remote Local

Contract

$20.24/hr – $23/hr

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Contract Duration: 3 months

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses.

• Run break/fix calls for all dispatch customers.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Perform service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PCs, laptops, printers, single and multi-processor servers, and wired/wireless networking.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
• Implement basic cable management by organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Follow all standard operating procedures (SOPs) through effective use of knowledge management.
• Elevate complex and/or high priority problems that cannot be solved to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
• Install, configure, and maintain hardware (printers, computers, peripherals) and software.
• Provide technical assistance to customers while on-site.
• Perform routine maintenance on laser and wide-format printers to ensure optimal performance and prevent breakdowns.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions.

• 1 year of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with the ticketing system.
• Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Strong communication skills, attention to detail, and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft Reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.
• Reliable transportation and clean driving record; driving position with reimbursement.
• Active driver’s license.
• CompTIA A+

• Medical Insurance – Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre- and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying. No sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.

Posted by: Kenny Edgerton

Specialization:

• Technical Support