Field Service Technician

Overview

Our client is looking for a Field Service Technician for a 3-month contract in Lawrenceville, GA 30045. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

• 1+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with the ticketing system.
• Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Possess strong communication skills, attention to detail, and strong technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft. reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly).
• Active driver's license.
• CompTIA A+

• Run break/fix calls for all dispatch customers.
• Diagnose mechanical, hardware, software, and systems failures, using established procedures.
• Perform service, repair, and/or installation of computer products including system hardware and software, MFD printers, wide format printers, PCs, laptops, printers, single and multi-processor servers, and wired/wireless networking.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
• Implement basic cable management: organize cables using trays, raceways, or ties to prevent damage and improve airflow.
• Follow all standard operating procedures (SOPs) through effective use of knowledge management.
• Escalate complex or high-priority problems that cannot be solved to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
• Install, configure, and maintain hardware (printers, computers, peripherals) and software.
• Provide technical assistance to customers while on-site.
• Perform routine maintenance on laser and wide-format printers to ensure optimal performance and prevent breakdowns.
• Maintain personal quality of workmanship and take necessary precautions to prevent customer service disruptions.
• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions.