Communications Officer

Job Description

The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast‑paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications Officers are a lifeline to first responders and the community.

$50,398.40 with possible incentives up to:

• $51,910.35 (includes 3% pay incentive for an associate's degree)
• $53,422.30 (includes 6% pay incentive for a bachelor's degree)

$5,000 hiring incentive for new hires.

• High School Diploma, or G.E.D.
• Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification
• Two years’ experience in a fast‑paced business customer service or telecommunications environment
• Must be able to work rotating shifts, nights, holidays and weekends
• A professional and calm demeanor, as this is a highly stressful, demanding, fast‑paced job involving life and death situations
• A job simulation skills test will be administered to determine eligibility
• Successful completion of both phases of the hiring process

The grade for this position is B22(2). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the northeastern quadrant of the Atlanta metropolitan area. The department has an authorized strength of 930 sworn officers and 141 communication officers supported by 167 civilian employees with the responsibility of providing law enforcement services to approximately 900,000 residents within an area of 437 square miles.

The department is a full‑service agency with numerous specialized units, to include Computer Forensics, K‑9, Aviation, Technology Research, Accident Investigations, Training, S.W.A.T., Crime Prevention, Hazardous Devices, and many more.

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.