Medical Assistant - FLOAT

Overview At Concentra, the Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician and supporting other areas of the facility as needed, including registration and referral management. This role requires efficient and accurate delivery of one‑on‑one patient care while thriving in a fast‑paced environment. The MSS ensures that every patient receives quality clinical care and an excellent patient experience from welcoming, respectful, and skillful colleagues.

Must be able to cover Lawrenceville, Johns Creek, Sandy Springs, Norcross, Conyers, and Marietta.

• Perform Department of Transportation (Use the "Apply for this Job" box below). non‑DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing (e.g., vaccines, injections, phlebotomy, PFTs, audiogram testing, respirator fit testing).
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
• Assist providers during examination and treatment.
• Perform routine medical procedures as ordered by treating clinician and triage emergent patients as needed.
• Assist clinician with procedure set‑up and injury care.
• Apply bandages, dressings, and splints as ordered.
• Dispense medications and durable medical equipment (DME) as ordered in accordance with state regulations.
• Complete quality assurance activities on equipment and medical devices and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• In partnership with center leadership, assist with patient flow and volume.
• Keep patients informed of expected wait times during all aspects of the center visit.
• Perform clerical tasks in both the front and back office associated with patient care and proper record keeping.
• Ensure accuracy in documentation.
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi‑line telephone system, and distribute employer results/paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Complete any applicable training including but not limited to clinical competency training that occurs monthly.

• Education:
  
  Graduate of an accredited medical assistant program with an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations).
• Experience:
  
  Customarily at least six months of medical assistant experience; knowledge of medical procedures and terminology; working knowledge of occupational medicine requirements (state specific) preferred.
• Skills &
  
  Competencies:
  
  Service mentality, attention to detail, sense of urgency, initiative, flexibility; ability to solve problems using logical reasoning; outstanding customer service skills; ability to handle sensitive confidential information per HIPAA and PHI laws; effective verbal and written communication; teamwork focus with peers and leadership; participation in initial and ongoing training; obtain certifications required of MSS (Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection);
  
  intermediate knowledge of Microsoft Office.

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, and Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Health Care Provider. Industry: Hospitals and Health Care.