Director of Ancillary Services

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the nation, with over 45 clinic locations across GA, NC, SC, TN, and plans for future expansion. SSJC offers clinical, surgical, and imaging services to our patients, and we are seeking qualified individuals to join our team to help deliver exceptional care and support across our growing network!

The Director of Ancillary Services will oversee all ancillary services across the organization (e.g., laboratory, imaging, durable medical equipment, etc.). They will ensure efficient, integrated support service delivery that aligns with clinical operations, quality standards, and financial targets. This is a full-time, benefited position that will support operations throughout the overall company.

• Develop and implement strategic plans, policies, and procedures for ancillary services to align with organizational goals. Core goals are the development and growth of the ancillary business lines.
• Oversee daily operations of all ancillary departments: staffing, scheduling, performance management, resource allocation, and workflow optimization.
• Collaborate with clinical leadership and operational teams to integrate ancillary services into the continuum of care, improve service delivery, and enhance patient experience.
• Establish key performance indicators (KPIs) for ancillary services (utilization, cost per case, turnaround times, patient satisfaction) and monitor progress.
• Manage departmental budgets, ensure cost-effective operations, charge capture, and revenue optimization.
• Ensure compliance with accreditation, regulatory, licensure and quality/safety standards for ancillary departments.
• Drive continuous improvement initiatives in ancillary service lines: new service development, technology adoption, process redesign, vendor management.
• Build strong relationships with external vendors, service providers, payers, and internal partners.
• Provide leadership, mentoring and development for ancillary service managers and staff, fostering a culture of collaboration and performance.

• Bachelor's degree in a STEM field, healthcare administration, Business, or related field; master's preferred.
• At least 6+ years in healthcare operations management required. Experience leading multiple ancillary service lines (diagnostic imaging, lab, pharmacy, therapy) in a hospital or health system environment preferred.
• Proven leadership, financial acumen, process improvement, and integration capabilities.
• Excellent communication, change management, and stakeholder collaboration skills.