Financial Aid Advocate

Financial Aid Advocate

Georgia Gwinnett College (GGC) is dedicated to providing an exceptional educational experience to our students. Our mission is to support student success while fostering a culture of growth for employees.

Reporting to the Assistant Director for Customer Service, the Financial Aid Advocate advises students on eligibility and award of federal, state, local, private, and institutional aid. The role stays informed of current policies and collaborates with Enrollment Management Services Division to deliver first‑class customer service. Weekend and evening responsibilities are required.

• Provides face‑to‑face and external financial aid counseling to students and parents.
• Accepts and reviews documents submitted.
• Responds to call center tickets, office emails, and office visits from students and families.
• Assists students in researching additional funding and recommends emergency funding to the Scholarship Manager.
• Researches and interprets student financial aid program guidelines to ensure compliance with federal and state regulations.
• Participates in outreach programs and initiatives on and off campus, conducts financial aid presentations.
• Participates in national, regional, and state conferences related to student financial aid programs and communicates information to other GGC departments.
• Serves on campus committees to increase exposure of the Office of Financial Aid Services.
• Other duties as assigned.

• 4‑Year Bachelor's Degree
• One year of relevant experience

• Financial aid experience in higher education; knowledge of Title IV and state funding regulations.
• Knowledge of Banner, NSLDS, and CPS.
• NASFAA credentials preferred.
• Bilingual preferred.

• Proficiency in Microsoft Office.
• Proven customer service skills.
• Commitment to collaborative planning and teamwork.
• Dependable attendance.
• Ability to maintain confidentiality.
• Effective communication of complex ideas.
• Effective task and time management.
• Ability to manage multiple projects to meet deadlines.
• Strong analytical and problem‑solving skills.

34,800 - 41,700

Eligibility to work in the United States is required. Offers are contingent upon background investigation, drug test, credit check, and completion of a pre‑employment drug test. Background investigation includes a criminal background check and credit check. Offers are subject to applicable federal, state, and institutional laws and regulations.

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. The college recruits, hires, trains, and promotes persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal or state law.

• Position of Trust + Education

Due to the volume of applications, applicants may not receive a reply unless selected for an interview. Review of applications continues until positions are filled. Georgia is an open records state.