Customer Care Specialist

Position: Customer Care Specialist I
Your activities

Responds to inquiries and requirements from business partners/customers in a timely and professional manner incl. product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.

Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times

Follows standard operating procedures (SOPs) and business guidelines

Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible

Takes proactive ownership of opportunities and issues

Coordinates with sales team members on customer support and growth initiatives

Participates in business partner/customer visits to WIKA locations

Strives for a high level of business partner/customer satisfaction and Net Promoter Score

Promotes services and tools that improve business efficiencies with business partners/customers

Prepares certificates of compliance and other assorted documentation when required

Performs other duties as assigned

Your profile

High School Diploma required;
Post secondary degree in a business or technical discipline preferred

Previous Insides Sales and Technical sales experience STRONGLY preferred

Ability to read, understand and accurately interpret customer drawings

Ability to process technical information

Excellent verbal and written communication skills

Expresses strong, professional telephone etiquette

Proficient with Microsoft Office