Sales Manager

Professional Recruiter | Building Businesses One Person At A Time

• Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn.
• Prioritize outreach based on churn risk, contract expiration, and customer value.
• Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction.

• Conduct needs assessments to understand customer concerns and reasons for potential cancellation.
• Present tailored solutions, offers, or add-on modules that address customer needs and increase value.
• Handle objections empathetically and work to resolve issues that may lead to churn.

• Identify and pursue upsell and cross-sell opportunities during retention conversations.
• Educate customers on additional products, modules, and services that can enhance their experience and business outcomes.

• Maintain accurate and up-to-date customer records in Salesforce CRM.
• Document all interactions, outcomes, and agreed-upon actions immediately after each call.
• Schedule and conduct follow-up calls as needed to ensure customer satisfaction and resolution.

Associate

Full-time

Software Development