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Sales Manager
Job in
Lawrenceville, Gwinnett County, Georgia, 30243, USA
Listed on 2026-01-01
Listing for:
Kelly
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Sales
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Professional Recruiter | Building Businesses One Person At A Time
- Initiate outbound calls to assigned renewal accounts and customers identified as at risk of churn.
- Prioritize outreach based on churn risk, contract expiration, and customer value.
- Build relationships with customers throughout their lifecycle to encourage renewal and satisfaction.
- Conduct needs assessments to understand customer concerns and reasons for potential cancellation.
- Present tailored solutions, offers, or add-on modules that address customer needs and increase value.
- Handle objections empathetically and work to resolve issues that may lead to churn.
- Identify and pursue upsell and cross-sell opportunities during retention conversations.
- Educate customers on additional products, modules, and services that can enhance their experience and business outcomes.
- Maintain accurate and up-to-date customer records in Salesforce CRM.
- Document all interactions, outcomes, and agreed-upon actions immediately after each call.
- Schedule and conduct follow-up calls as needed to ensure customer satisfaction and resolution.
Associate
Employment typeFull-time
Job functionSoftware Development
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