Customer Care Specialist

Responsibilities

• Responds to inquiries and requirements from business partners/customers in a timely and professional manner including product information, price, availability, lead-time, order entry, basic technical assistance, expediting, etc.
• Demonstrates a consistent commitment to service excellence by maintaining a high level of professionalism, integrity, ethical behavior and mutual respect at all times
• Follows standard operating procedures (SOPs) and business guidelines
• Strives to provide a timely first call resolution utilizing designated support and business resources, and provides a warm transfer to an appropriate supporting colleague when not possible
• Takes proactive ownership of opportunities and issues
• Coordinates with sales team members on customer support and growth initiatives
• Participates in business partner/customer visits to WIKA locations
• Strives for a high level of business partner/customer satisfaction and Net Promoter Score
• Promotes services and tools that improve business efficiencies with business partners/customers
• Prepares certificates of compliance and other assorted documentation when required
• Performs other duties as assigned

• High School Diploma required;
  Post secondary degree in a business or technical discipline preferred
• Previous Inside Sales and Technical sales experience STRONGLY preferred
• Ability to read, understand and accurately interpret customer drawings
• Ability to process technical information
• Excellent verbal and written communication skills
• Expresses strong, professional telephone etiquette
• Proficient with Microsoft Office

• Work-life integration
• Pension scheme
• Employee discounts
• Attractive remuneration system
• Flexible working hours
• Good development opportunities
• Health initiatives
• Mobile working

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now