Student Assistant - Maintenance Call Center

Job Title: Student Assistant - Maintenance Call Center

Location: Georgia Gwinnett College

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job : 292908

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well‑being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work‑life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260‑acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

The Facilities Department oversees a range of vital campus‑wide services, ensuring the functionality, safety, and efficiency of the campus environment. The department maintains physical spaces and provides services that support the institution and its community.

We are seeking highly motivated and responsible students to serve as Facilities Student Assistants. In this role, students act as the first point of contact for the department, managing incoming calls and service requests, and coordinating with maintenance staff to ensure efficient service delivery. Alongside administrative responsibilities, student assistants must be able to perform routine physical tasks, which may include assisting with minor maintenance duties or traversing campus to support service needs.

The position requires strong communication skills, organizational ability, and a commitment to customer service, as well as proficiency in basic computer applications and a willingness to learn facilities‑specific software systems.

• Answer and respond to inbound calls and emails in a timely and professional manner
• Gather detailed information from customers regarding work orders by phone and/or email communications
• Log, track, and update work orders manually or in the Computerized Maintenance Management System (CMMS)
• Maintain a working knowledge of the facilities work order process and departmental procedures
• Provide excellent customer service, offering a spirit of assistance to all customers by phone, email, or in person
• Coordinate with maintenance staff to ensure requests are dispatched and addressed efficiently
• Occasionally support maintenance staff with minor tasks and traverse campus to deliver assistance as needed
• Perform related work and special projects as required

• Must be enrolled in a minimum of 6 credit hours at Georgia Gwinnett College
• Must be in good academic standing and…