Multi-Unit Team Leader

Overview

Multi-Unit Team Leader role at H&R Block. You will provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.

• Front-line manager responsible for leadership and development of associates across three tax offices
• Deliver an outstanding client experience and achieve office growth objectives
• Lead daily team meetings and communicate essential information to tax office associates
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and work with the Associate Relations Center to resolve issues and address performance concerns
• Recognize and coach associates to build an engaging team environment across all offices
• Coordinate scheduling and ensure accurate timekeeping and labor management across offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Demonstrated aptitude for executing growth plans and leading a growth-focused culture
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

This role is in-person and not remote. You will start with a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed.

• Employee Assistance Program with Health Advocate
• Wellbeing program to help build healthy habits
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply)
• Comprehensive benefits details available at block benefits information

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all teammates.