Outreach Specialist

Overview

The primary purpose of the Outreach Specialist position is to promote and recruit participants for Mass Hire Merrimack Valley Career Center (MVCC) and Mass Hire Merrimack Valley Workforce Board (MVWB) training programs and services. The role supports the economic advancement of residents in the region and helps achieve program enrollment goals. Reporting to the Mass Hire MVCC Executive Director and collaborating with Mass Hire MVWB and MVCC colleagues, the Outreach Specialist is a key team member responsible for the successful implementation of Mass Hire Merrimack Valley workforce development programs.

The individual serves as the main point of contact for partner agencies, non-profits, and other community-based organizations, building and maintaining strong relationships with these groups.

Essential Functions / Key Responsibilities

• Maintain current knowledge of Mass Hire MVCC programs, including eligibility requirements.
• Perform outreach and recruitment activities that result in enrollments for Mass Hire Merrimack Valley training programs.
• Continually assess and implement effective recruitment methods that yield positive enrollment outcomes.
• Maintain and grow relationships with current partners and develop, nurture, and sustain new relationships with partners, non-profits, and community-based organizations. Keep them informed of Mass Hire programs and services to facilitate referrals of their constituents to Mass Hire programs.
• Serve as a conduit and facilitator of Mass Hire MVCC services and programs in support of customers.
• Coordinate and lead various community outreach initiatives, including information sessions, industry panels, and activities to promote exposure of career center and workforce board services.
• Represent Mass Hire MVCC at community events, including mornings or evenings when required. Work collaboratively with Mass Hire employment counselors and managers to ensure enrollees are well-informed and services are easily accessible.
• Determine job seekers' suitability and/or eligibility for program enrollment.
• Support enrolled participants to promote success.
• Perform data entry and maintain confidentiality.
• Participate in staff development and cross-training opportunities to expand and support functional skills and professional growth.

Skills & Qualifications

• Bilingual English/Spanish
• Bachelor's degree in Counseling, Psychology, or closely related field; with three (3) years of experience and/or training that includes vocational counseling, vocational testing/assessment, vocational referrals, employment services, or career development/transition, or an equivalent combination of education, training, and experience.
• Strong oral, written, communication, and interpersonal skills.
• Proficient in Word, Excel, PowerPoint, and Outlook, with social media skills and the ability to create and convey marketing material on social media platforms to promote events and programs.
• Ability to travel within the greater Merrimack Valley (including Lowell).
• Willingness to work evenings and Saturdays when needed, paid for by the collective bargaining agreement.
• Ability to work effectively with people from diverse backgrounds, cultures, and identities, including underserved communities, to support the agency’s mission of building a more diverse, equitable, and inclusive organization for employees and clients alike.

Other

• Supervisory Responsibility:
  None
• Travel:
  This role may require sitting, walking, standing, and occasional lifting up to 25 pounds as part of standard office duties.
• Work Environment:
  Professional office environment with standard office equipment.

Equal Employment Opportunity and Information for Applicants

Mass Hire Merrimack Valley is an equal opportunity employer. We provide information about voluntary self-identification of veteran status and disability status as required by law and regulations. The following optional information may be requested for compliance purposes and will be kept confidential and separate from hiring decisions.

Note:

This description includes the essential duties and qualifications of the role and is not intended to be an exhaustive list of every task. Other duties may be assigned as needed to meet organizational goals.