Branch Operations Manager

Branch Operations Manager – WORLDPAC

The Branch Operations Manager is responsible for the overall direction, coordination and evaluation of the Branch, including the management of assets.

• Interviewing, hiring and training new team members; conducting performance appraisals, team member counseling and disciplinary actions, addressing complaints and resolving problems when possible.
• Communicating regularly with the Regional Operations Manager and Human Resources when needed; instilling and maintaining a customer service‑oriented philosophy in all conduct to self and other team members.
• Preparing and submitting an annual operational budget for approval and developing plans for the efficient use of resources; participating in planning personnel safety, ensuring safety procedures are followed and making recommendations regarding safety issues.
• Coordinating with customers and Branch management team to evaluate, promote and provide improved and expanded services in the area.
• Using a vehicle to deliver orders or pick up returned merchandise in a safe and courteous manner; other duties may be assigned.

• Ability to perform basic clerical and physical tasks.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills with the capability to work effectively with others.
• Ability to read, write and speak English fluently; read, write and speak detailed instructions, correspondence and memos.
• Proficient in basic math skills.
• Ability to lift up to 50 pounds.
• Detail‑orientated with strong prioritization, supervisory and time‑management skills; proficient in Microsoft Office.
• Ability to solve practical problems and deal with a variety of concrete variables.

• At least 4 years of prior leadership experience in a warehouse‑related field.
• At least 1 year of cash‑handling experience.
• Comfortable with using Microsoft Office applications.
• High‑school diploma or GED equivalent.
• Must be able to read, write and speak English fluently.
• Eligible to work in the United States.
• Must be available to open and close the warehouse, Monday through Friday, and Saturdays (as needed); meet all applicable state‑specific driver’s license requirements.

• Proficient with all aspects of Microsoft Office (Outlook, PowerPoint, Word, Excel).
• Extremely organized and demonstrates the ability to prioritize effectively.
• Understanding of staffing requirements and broad knowledge of multiple department functions.
• Excellent multitasking ability.
• Willingness to continue to evolve and develop personal skills to meet the changing environment.
• Self‑starter and motivated individual.
• Ability to challenge upwards respectfully.
• Willingness to learn new skills and gain knowledge about all aspects of Branch operations.
• Bilingual skills are preferred.
• Understanding of P&L.
• Education:
  
  High‑school diploma or GED equivalent; associate’s degree preferred.
• Must meet all applicable state‑specific driver’s license requirements prior to driving a company vehicle to perform delivery duties.
• Must have a valid driver’s license with an acceptable motor vehicle record (MVR) per department standards.

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short‑term and long‑term disability insurance to protect income during unforeseen circumstances.

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities…