Technical Support Engineer

Company Description

A trusted provider of precision measurement and dimensional metrology solutions, delivering equipment, calibration, repair, software support, and technical services to manufacturers and laboratories across North America. The organization supports customers in achieving measurement accuracy, maintaining compliance, and improving operational performance through accredited services and structured quality systems.

The Technical Support Engineer provides advanced technical support for dimensional metrology systems, software, and applications. This role serves as a technical escalation point for customers and field service engineers and supports service execution, documentation, and continuous improvement initiatives.

• Provide remote troubleshooting and diagnostic support for dimensional metrology systems
• Perform structured troubleshooting and root cause analysis
• Provide advanced software configuration and application-level support
• Serve as technical escalation point for complex technical issues
• Identify recurring technical issues and develop standardized resolution procedures
• Support execution of service agreements and preventive maintenance programs
• Assist in service planning including parts identification and repair strategy
• Provide diagnostic guidance during installation, repair, calibration, and training activities
• Develop and maintain technical documentation and troubleshooting guides
• Maintain technical knowledge base and service bulletins
• Collaborate with Service, Engineering, Product Management, and Sales
• Support internal technical training initiatives

Required:

• 3–7 years of experience in technical support, field service, calibration, or metrology-related role
• Strong mechanical and electrical troubleshooting ability
• Advanced software and application-level troubleshooting experience
• Ability to interpret technical drawings, schematics, and service documentation
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and work independently

Preferred:

• Associate or Bachelor’s degree in Engineering, Electronics, Mechanical Technology, Metrology, or related technical discipline, or equivalent technical experience
• Experience supporting precision measurement equipment
• Calibration and metrology knowledge
• Experience using CRM or field service management systems

Reports To: Service Manager

Works Closely With: Service, Engineering, Product Management, and Sales