Clinical Support Specialist - North East
Listed on 2026-02-01
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Healthcare
Healthcare / Medical Sales, Healthcare Consultant
Overview
Straumann Group
Position Title: Clinical Support Specialist - North East
Location/s: Massachusetts, United States
Job Category: Sales
Company: STUS - Straumann US
Description:#Change Makers
Ready to make an impact?
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.
#We Change Dentistry every day. Be part of it.
Position Summary:
The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting.
This position is field-based and may require significant travel depending on territory needs.
Responsibilities- Clinical Education & Support – Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
- Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
- Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
- Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a TM.
- Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
- Account & Practice Integration Support – Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
- Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
- Routinely co-travel with Territory Managers to provide coaching and support to clinical teams.
- Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
- Identify opportunities to increase share of wallet and expand product usage.
- Communication, Reporting & Best Practices – Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
- Share best practices for product usage, practice integration, and clinical workflows.
- Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
- Represent Straumann Group at the DSO's annual conference.
- Collaboration & Cross-Functional Engagement – Discuss treatment plans and restorative options with doctors to support optimal outcomes.
- Work collaboratively with Marketing on training materials, presentations, and educational content.
- Other duties as assigned.
- Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field OR RDH, CDT or Dental Assistant certification
- 3+ years of clinical experience in a dental environment; dental implant experience
- Valid driver's license
- Dental laboratory experience or CDT accreditation is beneficial.
- Experience in treatment planning and case planning.
- Experience in DSOs or high-volume implant practices.
- Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
- Strong interpersonal, verbal, and written communication skills.
- Ability to work independently, manage multiple priorities, and perform under deadline pressure.
- Strong organizational and…
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