Bilingual Community Health Worker

Bilingual Community Health Worker

Greater Lawrence Family Health Center (GLFHC) is a mission‑driven non‑profit organization providing family practice, pediatrics, internal medicine, and geriatrics across Lawrence, Methuen, and Haverhill. GLFHC is currently seeking a bilingual Community Health Worker (CHW) to join our Community Support Services Team.

• Provide information and orientation about available community services and resources and assist patients in determining eligibility and obtaining services.
• Remain current on all referral sources, including housing, nutrition services, peer programs, Mass Health/Healthy Start, advocacy services, transportation, parenting skills, prenatal classes, substance abuse and mental health services (including methadone maintenance), domestic violence, employment and training, nursing case management, and primary care.
• Actively participate in specialty clinics with other clinic staff and conduct hospital and home visits as appropriate.
• Provide patients with language services, support, and assistance in meeting community agency requirements by helping complete forms, translating, and responding to requests for information or documents.
• Accompany patients to medical and behavioral appointments when necessary to provide linguistic and advocacy services.
• Follow up with regular contact with each active patient through telephone calls, office visits, agency visits, home visits, and hospital visits according to protocol.
• Work collaboratively with other departments and staff, providing feedback and communicating regularly with medical staff regarding patients’ social situations.

• Two years’ experience in a similar or related field preferred; community‑based service delivery experience preferred.
• Able to communicate effectively verbally and in writing.
• Computer proficiency, especially Microsoft Word, Excel, and Outlook.
• Valid Massachusetts driver’s license and reliable transportation.

• Degree in Human Services preferred; combination of education and experience will be considered.
• Bilingual and bicultural (Spanish/English).
• Completed certification‑approved medical interpreter course or must complete it within 12 months of hire.
• Community Health Worker certificate or must complete within 12‑18 months of hire.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities, and tuition reimbursement.

Entry level

Full‑time

Other

Hospitals and Health Care