Financial Services Collection Specialist

Essential Functions:
Establish Contact With Customers To Recover delinquencies and offer available solutions to repay their accounts placed with FHC.

Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access. Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.

Ensure all performance deadlines, objectives, and goals are met as set by department standards. Adhere to consumer protection laws and FHC's standard practices and policies.

Competencies:

Must possess excellent verbal negotiation, customer service, and persuasion skills. Well organized, results driven, and able to work in a high volume and fast‑paced office environment. Flexibility to adapt and resolve challenging situations calmly and professionally. Ability to prioritize and manage multiple tasks, exercising sound judgement.

Applicants are required to pass a background check. Ability to work required full‑time schedule, consisting of 3 shifts 8 am‑4:30 pm EST and 2 shifts 11:30 am‑8 pm EST, and potentially ad hoc Saturdays 8 am‑12 pm. Attendance and punctuality are a must. Reliable transportation is required.

Federal and State contractor Call/Contact Center. In office:
North Andover, MA.

Previous experience in Debt Collection Recoveries, Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or billing preferred, but not required. Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. High school diploma or equivalent.

Physical Demands – While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee could occasionally be required to or stand at their PC for the entirety of their shift. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Abilities to stare at computer during the entirety of their shift.

Mental Demands – While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.