Call Center Representative

Company Description

Skillbridge Academy is a forward‑thinking educational institution committed to excellence, integrity, and measurable impact. We pride ourselves on maintaining high operational standards that support our mission of delivering quality‑driven programs and services. Our team is composed of professionals who value precision, collaboration, and continuous improvement.

Skillbridge Academy is seeking a professional and service‑oriented Call Center Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for prospective students and clients, providing accurate information, answering inquiries, and ensuring a seamless communication experience. This position is ideal for individuals who possess strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a structured and professional setting.

• Handle inbound and outbound calls with professionalism and efficiency
• Provide clear and accurate information about programs and services
• Maintain and update client records within internal systems
• Follow up with inquiries to ensure timely communication and resolution
• Meet daily and weekly performance targets
• Collaborate with internal departments to ensure a smooth client experience
• Uphold company standards of service excellence and confidentiality

• Strong verbal communication and interpersonal skills
• Professional phone etiquette and active listening abilities
• High level of organization and attention to detail
• Ability to manage multiple tasks in a fast‑paced environment
• Basic computer proficiency and data entry skills
• Team‑oriented mindset with a proactive approach to problem‑solving

• Competitive salary ($44,000 – $48,000 annually)
• Clear growth opportunities within the organization
• Ongoing professional development and skill‑building programs
• Supportive and collaborative work environment
• Structured training and performance‑based advancement pathways